Effective Date: October 29, 2025
Elecane (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit elecane.com, fill out a warranty or gift registration form, or interact with our services.
1. Information We Collect
We may collect the following types of information directly from you:
- Personal Details: first and last name, email address, shipping address, phone number, and Amazon Order ID.
- Registration Form Data: product details, delivery information, and uploaded photo or screenshot for verification.
- Communication Data: messages you send to our support team or responses to warranty-related emails.
- Technical Data: IP address, browser type, and operating system (for website security and analytics purposes).
2. How We Use Your Information
We use your information to:
- verify your purchase and eligibility for warranty or gift programs,
- process and ship your dog’s free gift,
- send your warranty confirmation,
- respond to support inquiries, and
- improve the user experience on our website.
3. Warranty & Gift Program Data
When you participate in our Warranty Activation & Gift Registration program:
- The information you submit (name, email, order ID, and shipping details) is securely stored on our hosting servers.
- Uploaded photos or screenshots are stored temporarily until verification is complete, then automatically deleted.
- A copy of your contact information (name, email) may be stored in Mailchimp for record-keeping and confirmation purposes.
- Shipping is fulfilled through our trusted logistics partner Fulfillrite, which receives only the data necessary for delivery.
Participation in the program is voluntary.
You may share a photo or short story about your dog’s experience, but no public endorsement or social media activity is required to receive your gift.
4. Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may share limited data only with:
- Service Providers (e.g., Fulfillrite for shipping, Mailchimp for email delivery).
- Legal Authorities, if required by applicable law, court order, or legal process.
All service providers are bound by data-protection agreements ensuring your information is handled securely and only for its intended purpose.
5. Cookies & Analytics
Our website may use cookies and similar technologies to analyze website traffic and improve user experience.
In the future, we may use tools such as Google Analytics or Meta Pixel for anonymous statistical tracking.
You can manage or disable cookies through your browser settings at any time.
6. Data Storage & Retention
- Warranty and gift registration data is retained for up to 12 months after program verification.
- After this period, data is deleted or anonymized.
- Contact details in Mailchimp are kept only for record confirmation (no newsletters or marketing emails).
7. Your Rights
Depending on your location, you may have the right to:
- access, correct, or delete your personal data,
- request a copy of your stored information,
- withdraw consent for processing, and
- file a complaint with your local data-protection authority.
To exercise these rights, contact us at support@elecane.com.
8. Data Security
We use industry-standard encryption and security measures to protect your information.
Access to personal data is restricted to authorized personnel only.
Although no online system can guarantee 100% security, we continuously monitor and update our safeguards.
9. Children’s Privacy
Our website and promotions are not directed at children under 13 years of age.
We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Effective Date” at the top indicates the latest revision.
Substantial changes will be posted on this page before they take effect.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 support@elecane.com
🌐 www.elecane.com
🐾 Thank you for being part of the Elecane family
We appreciate your trust — our mission is to keep you and your dog happy, calm, and connected. 💙